I contacted Himiway about a rear light for my cobra. I have a rear rack, so I wanted to fit tail light that would work on the brakes. One email sent, part ordered. Job done 👍
Best customer service I have ever had,well done.
Placed order. Contacted support to confirm dispatch. They updated me every step until they asked me to confirm delivery. Product arrived on time, delivered by very careful couriers. Assembly straightforward but fiddly.
Freya in customer service has been awesome. Fast replies, concerned about my customer satisfaction, and always polite. If you have a problem, and Freya answers the call, consider it sorted. Even sent me a video of how to sort the issue myself once the replacement parts had been sent. Above and beyond
It’s one of the best bikes on planet earth I absolutely adore it the only thing I wanted was the law in uk to have 500 watt mid drive motor at-least with thumb throttle but frankly speaking this does the perfect job on gear 7 with pedal assist 4-5 I literally can take other bikes over nicely and smoothly
I have brought this bike with my own money,yes it does 4 mph out of the box in the UK I have not been paid or sponsored to submit a review. The bike can be unlocked anywhere between 0 and 28 ISH for me I have kept it legal for road use and set at 15mph off road I have taken it to 25mph with a smile handles the pot hole's with ease my journey to work is just under 17 miles I can do it just over an hour using one bar on the battery same on the return bit slower in traffic,I have done this with the power off as well just to find out if I could it hurts but it's doable,seat is fine for what I need had a hard tail before this one so suspension is a bit of a bonus was looking at the super 73zx before for the same amount think this has better value,one draw back is lack of mudguard on the front end we really need in the UK, another but no deal breaker is lack of carrying options ruck sacks are ok .
Very pleased with zebra. Easy to ride at 75yrs. Good value and quality.
me can't be used all together for one order, so they are useless for me, I want to buy a new battery, but it is too much expensive!
Happy with the bike with the exception of my question about the battery hasn’t been answered, the battery doesn’t carry the name of Samsung/LG as stated in the official description given in advertising by HimiwayBike
Do not buy from this company the customer service is shocking. The 2nd time I've experienced incompetence. I'm having an issue with the electric assist on my bike and the "support" I was emailing with said it was something to do with the break disc!? The incompetence is unbelievable
Hi all , bike looks great ,but when fully charged ( took 14 hours) can reach top speeds of under 10 MPH I'm 18 quite thin the bike did struggle to hold my weight and will 100% break if you were to take it of a jump
Very slow I got 7mph and that was down hill . Charging time can be over 6 hours made from very cheap metal,
I love riding this bike, but it has been so problematic. When i got it the back wheel wasn't on properly, support eventually helped me, but not without telling me I'd lost the spacer that should have been on the wheel that was installed from the factory. They also did nothing to address the misalignment on the back wheel, as it is about half to an inch over to the left. The brake light came without screws, and when support sent more they sent 3; there are 4 screw holes in the light. And finally the bell arm came broken. Support sent whole new brake levers, but the parts were not compatible as the bells were different so instead of simply changing out the bell arm i had to change the whole brake lever.
The bike is excpetionally comfortable to ride. But for this price it should not be this much hassle to get it to work.
They are very good and I use them very day once I found out how they fitted no instructions.like the bike very strong and I like the them
Just been out in the country side on my Himiway bike i absolutely love this bike it as everything going for it not only a smooth bike to ride but it’s A GREAT HEAD TURNING BIKE THE AMOUNT OF COMMENTS I GET WHAT A GOOD LOOKING BIKE IT IS and I get people calling me back people I do not know so they can have a good look at it up close it’s really pleased me knowing people have took notice at this bike 😘thankyou Team
Bike states it can get up to 20 mph with throttle assistance. This is false can only get up to max of 5mph. Would avoid at all costs.
This is a must have item for your Himiway bike.
It allow you so much adjustment of reach and height that you can finally get comfortable on longer rides with the back ache the normal set-up gives you
Highly recommended!!!
I haven’t fitted them yet but they look perfect.
Very pleased with the Cruiser.l enjoy riding this bike and would recommend it to anybody.Rather heavy but very well built and solid.
Received my Himiway Big Dog bike and all I can say is it's fantastic. I had a Raleigh Array E-Bike before this and the difference is night and day it has so much more power I'm a big lad and I just cycled 15miles over mixed ground and the battery didn't drop a single bar it looks the business too. the only thing they need to look at is the chain hits the kickstand on rough ground and from seeing other reviews it's a common problem other than that it's an amazing bike and I'd encourage anyone to buy one.
The lock to my battery was playing up and stopped working which meant the battery got stuck in the bike. I reached out to Himiway and they helped me very quickly by sending videos on how to remove the lock. Once they could see the lock was faulty, they sent out a replacement and the issue was resolved within a week or so. I love my bike and use it to commute every day. Excellent bike and excellent service. Thanks Himiway and in particular Mike who helped me.
Great addition to the bike we’ll made and looks good.Good job there was an offer on otherwise a bit expensive
Ordered a different light to what my bike came with. And you've sent me the exact same as is currently on my bike.
I've emailed yourselves about this, but no response back.
That's my only reason behind the negative review. Other than it say himiway uk. And it came from Shanghai, not exactly uk is it.
L0ve them, don't take up no space on the handle bars & very easy to fit
Essential storage carrier purpose built for my bike
A bit pricey but you get what you pay for
Easy to fit and remove
Bad customer service, not a good experience. Beware buying bikes as they will not reach 60 or 80 miles In the real world. You may get anywhere from 20-45 miles. Unfortunately for me around 20 miles was the most the Zebra could achieve even with replacement battery.
They agreed to a refund once Zebra and additional items were returned to their warehouse after months of back and fourth.
Agreed to refund upon return but has been a total of 7 days since. And now I am frequently being ignored and refund being held without any explanation as tracking shows E bike has been successfully delivered to warehouse.
