Very pleased with the Cruiser.l enjoy riding this bike and would recommend it to anybody.Rather heavy but very well built and solid.
Received my Himiway Big Dog bike and all I can say is it's fantastic. I had a Raleigh Array E-Bike before this and the difference is night and day it has so much more power I'm a big lad and I just cycled 15miles over mixed ground and the battery didn't drop a single bar it looks the business too. the only thing they need to look at is the chain hits the kickstand on rough ground and from seeing other reviews it's a common problem other than that it's an amazing bike and I'd encourage anyone to buy one.
The lock to my battery was playing up and stopped working which meant the battery got stuck in the bike. I reached out to Himiway and they helped me very quickly by sending videos on how to remove the lock. Once they could see the lock was faulty, they sent out a replacement and the issue was resolved within a week or so. I love my bike and use it to commute every day. Excellent bike and excellent service. Thanks Himiway and in particular Mike who helped me.
Great addition to the bike we’ll made and looks good.Good job there was an offer on otherwise a bit expensive
Ordered a different light to what my bike came with. And you've sent me the exact same as is currently on my bike.
I've emailed yourselves about this, but no response back.
That's my only reason behind the negative review. Other than it say himiway uk. And it came from Shanghai, not exactly uk is it.
L0ve them, don't take up no space on the handle bars & very easy to fit
Essential storage carrier purpose built for my bike
A bit pricey but you get what you pay for
Easy to fit and remove
Bad customer service, not a good experience. Beware buying bikes as they will not reach 60 or 80 miles In the real world. You may get anywhere from 20-45 miles. Unfortunately for me around 20 miles was the most the Zebra could achieve even with replacement battery.
They agreed to a refund once Zebra and additional items were returned to their warehouse after months of back and fourth.
Agreed to refund upon return but has been a total of 7 days since. And now I am frequently being ignored and refund being held without any explanation as tracking shows E bike has been successfully delivered to warehouse.
Upon delivery of my Big Dog (images to back this up below):
- The package was damaged and taped over
- The front brake disk is bent
- The front axle is missing a washer
- The front fork tube is rusted
- Scratching on the seat post and handlebars
- Cover for the battery port does not close properly
- Cables wrapped so tightly they're pulling on components
You can only contact Himiway via email, so the process of communicating with them is very slow.
They have agreed to send a replacement front brake disk, I have not received this yet but they have stated one will be sent to me.
As for the other issues, their response is, quoted directly from their email: "The seat post and tube do not affect the use, but will have slight rust over time."
They go on to offer a £70 coupon. I appreciate the offer of a coupon, but at the end of the day, a coupon is a gimmick as it can only be used to purchase more products from their store, and doesn't in any way address the scratches and rust on the product they sent me.
Note to Himiway: Trustpilot reviews state that negative website reviews are getting removed from the Himiway website, to make it appear as though customers are all giving 5 stars. I cannot confirm if this is true, but if this is removed from the website, I'll post the same review on Trustpilot and will report the company to the advertising standards authority for misleading reviews and misleading advertising.
Not worth buying
I have a problem with the front forks were the stantions goes in to the bottom of the forks at the seals got a lot of play that's causing juddering when I use the front brake the bike is only 2 months old only done 114 miles
Leo has quickly re ordered a replacement manual as I received the wrong model by mistake. I am very happy with Himiway customer service. Any problems that occur are deallt with very promptly.
We purchased this for my wife’s commuting. There is no doubt about it Himiway have raised the bar. The bike oozes quality with air front and rear suspension. It even arrived two weeks earlier than quoted. It is easier to put together compared to a cruiser and Zebra. We now have four Himiways. I have a cruiser for commuting and we both have a Zebra for the longer brands. Having bought all four in less than a year shows our confidence in the brand.
A huge thank you to your wonderful customer service department for persevering until I had a working US controller. Having a working throttle to assist setting off when towing a trailer is worth the investment alone. I would advise anyone ordering one to include a photo of your frame number and the label on underside of your controller to ensure you are supplied with the correct model.
Himiway US version E-bike controller (self-unlocking）
Zebra 🦓 is a good looking bike 🏍️ I’ve unloaded this new controller is true it unlocked the throttle but I’ll would like to know how can I turned off the throttle on setting.
Fantastic bike
Way faster than before I love it 😻
Your customer service Team are excellent. Swift polite professional and always follow up to make sure everything's ok and I'm happy. It's so stressful usually dealing with problems and customer service. But himiway have not caused me any anxiety at all. Thank you for your help it's really appreciated
Himiway zebra, this controller unlocks throttle if your in EU& UK, very Easy!!!!
I love it Crossing Around, as i can’t pedal got back pain, thank God this remote US version is available in UK and EU. Xxxxx
I've had this ebike now for over 4 months, about 400 miles for town/city riding. I weigh 16 stone and the battery lasts about 45 miles, minimum 40ish it depends how often you brake and how much of your leg strength you put into it, including tyre pressure and how much bag weight you're carrying. The advertised 80 miles must be the utmost best possible scenario; a slim fit person carrying no bags, wearing tight-cycling clothes with tyres fully inflated and on a dry flat road with no braking and with the wind behind you.
Assembly was easier than I expected yet definitely easier with a helping hand! it came with a German manual so I had to download the English version to my phone so I could read what to do.
The brakes were great at first they felt solid and everything but they soon started screeching and light grinding, I took it to a local bike shop who said in their opinion these brakes aren't designed to be used with such heavy bikes, so I'll probably upgrade them later this year or next. I wouldn't dare bother risking removing the 15mph limiter with these brakes.
The USB charging port is quite weak, my action camera Insta360 Ace Pro uses 1.7A of power while recording and after about 3.5 hours its battery died, I've tried multiple USB cable/adapter types, I'm an electrician so I've got an idea how these things work. So the USB port charges at about 1 Amp which is weak nowadays.
Other than that though, I proper love this ebike! The suspension is superb, the gear changes work spot on but I wish there were more higher gears for faster speeds. The legal 15.5mph speed limit is far too slow on the slight uphill long single/dual carriageways especially on 40mph limits during rush hour traffic it's an absolute nightmare being stuck at 15mph as your legs soon run out of energy trying to push that heavy bike + bags.
Peddling on a steep uphill is a challenge on the lowest gear - if only the motor was rated at 750 watts like the US version instead of this UK 250w then that might be better.
Everywhere I go I regularly get people checking it out and some people enquire about it and ebikes in general.
Love it