Bad customer service, not a good experience. Beware buying bikes as they will not reach 60 or 80 miles In the real world. You may get anywhere from 20-45 miles. Unfortunately for me around 20 miles was the most the Zebra could achieve even with replacement battery.
They agreed to a refund once Zebra and additional items were returned to their warehouse after months of back and fourth.
Agreed to refund upon return but has been a total of 7 days since. And now I am frequently being ignored and refund being held without any explanation as tracking shows E bike has been successfully delivered to warehouse.