I senor was delivered ok, I’m a bit annoyed that only having the bike for a week I was replacing the sensor myself and having to buy the tool to do it,

Absolutely brilliant company to do business with very prompt and very patient. Can’t speak highly enough of them.

So happy with the bike which is amazing, but also very satisfied with the customer service experience, I will give 10 Stars ✨😊👍

Have decided to replace my old mountain bike with an electric one.
Done all my research and decided to go with a Himiway cruiser.
I wish i had done this years ago .The cruiser is a fantastic bike loads of power and so well made.
I'm a retired Engineer and the welding is so fantastic that i cant stop looking at the welds.
The bike is so capable and is such a pleasure to ride.
The help and support from Himiway is second to none.
Many thanks to Mike and Demi at Himiway support.
Off for a ride .

Thank you for sending the parts it was a shame the bike came with the defect as it’s so well built and very comfortable still up and running now

Delivery is reasonably quick, takes a little longer if shipped from china but that's to be expected, recent delivery of a replacement motor (china) would have benefited trom better packaging, surprisingly the contents survived relatively undamaged.

After-sale order

I receiving my Himiway Cruiser there was a fault with the front light
I contacted the customer service department and was delt with efficiently and a replacement delivered to my door in due course . Good product and after service
👍

Bike arrived and indexing on gears was out and could not set it as the hanger had been bent during transport but contacted support and they were excellent and sent the replacement straight out and it arrived fast

Customer service excellent. Delivery not so good. Long delays waiting on receipt of goods and constant chasing up.